Terms and Conditions


This website is operated by Hospital Records Limited. Throughout the site, the terms "we", "us" and "our" refer to Hospital Records. Hospital Records offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website, using our website, using any services on the website offered by us, and/or purchasing something from us on the website, you engage in our "Service(s)" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein. Terms of Service apply to all users of the Hospital Hub website and the components and features thereof, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing and/or using our website. By accessing or using any part of the Hospital Hub website, whether you have a registered account, are a Subscriber (as defined below), or are an unregistered user, you agree to be bound by these Terms of Service. If you do not agree to be bound by the Terms of Service, you are not permitted to access or use the Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

For clarity, any new features, components or tools which are added to the Hospital Hub or Hospital shop are also subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province and/or country of residence, or that you are at least 18 years old or the age of majority in your state, province and/or country of residence.

You may not use our Service to violate any laws in your jurisdiction (including but not limited to copyright and trademark laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of the Services provided to you. We reserve the right to refuse the Service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



The “Subscription Service” is an online community service, by which we make available ‘Benefits’ that include exclusive video content, the availability to purchase exclusive discounted items such as HospitalityDNB event tickets or Hospital Records merchandise, access to exclusive ‘Hub Areas’ at HospitalityDNB events. Available to Subscribers to the Subscription Service (each, a “Subscriber”, and collectively, “Subscribers”), so long as such person is a Subscriber or as otherwise expressly described herein. Upon a Termination Event (as defined below), these Benefits shall be governed in accordance with Section E (Termination) below. Each Subscriber expressly acknowledges and agrees to not make use of any Subscription Benefits for any prohibited or commercial purposes and/or in connection with any sponsorship (including sponsored content), merchandising, advertisements or commercial tie-ins whatsoever in connection with the promotion, sponsorship and/or advertising of a product or service.


The Subscription Service is for the use of for non-commercial purposes only. If you would like to use any Hospital Hub Benefits for commercial purposes, please email hubcommunity@hospitalrecords.com.


Subscribers shall access the Hospital Hub subscription from the Hospital Hub website (www.thehospitalhub.co.uk). The Subscription Service is solely available for persons that have registered and created an account, who have the ability to enter into a binding contract (i.e. are the age of majority in their state, province and/or country of residence, not personally bankrupt, etc.), and who pay the prescribed fee to access and use the Subscription Service (the “Fee”). The Fee is stated in Great Britain Pounds.


Hospital Records LTD reserves the right to amend the Subscription Benefits at all times without notice to Subscribers. Each Subscriber accepts that the Subscription Benefits that are currently available might not be available at a later date. Hospital Records LTD strives to provide Subscribers with an extensive high-quality service of Benefits.

Hospital Records LTD reserves the right to manage The Hospital Hub Subscription in a manner that it believes, in its sole and absolute discretion, best benefits its users and best enables Hospital Records LTD to maintain the Subscription Service, including the right to unilaterally change the Fee and Subscription Benefits at any time. Each Subscriber hereby gives Hospital Records LTD the express consent and permission to be contacted via email by The Hospital Hub in respect of material changes to the Subscription Service, including without limitation, in respect of: (a) changes to the Fee; (b) changes to the core functionality of the Subscription Service; (c) updates to Fee payment features and/or functionality; (d) updates to the Terms of Service applicable to the Subscription Service; (e) any other changes Hospital Records LTD deems are materially necessary to contact Subscribers about via email. For greater clarity, Hospital Records LTD will not email Subscribers for marketing purposes, unless they have expressly consented to receiving such marketing communications (i.e. opted in).

Hospital Records LTD reserves the right to change or discontinue any portion or all of the Subscription Service, or to terminate or suspend the account of any person, that, in Hospital Records LTD's sole and absolute discretion, uses the Subscription Service in a manner that is not consistent with the Permitted Use.


In the event that: (a) a Subscriber ceases to be a Subscriber; (b) the Subscription Service is discontinued; (c) a Subscriber’s account is suspended or terminated; (d) the Benefits granted to a Subscriber hereunder is revoked or otherwise terminated for any reason; or (e) any similar or analogous situation (each, a “Termination Event”), each Subscriber and former Subscriber acknowledges and agrees that upon a Termination Event, in addition to any other rights or remedies available to Hospital Records LTD in law or equity, Hospital Records LTD shall have the right to cease such Subscriber’s continued use of the Subscription Benefits.

A Subscriber’s access to the Subscription Service will continue until a Termination Event. To use the Subscription Service, a Subscriber must provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated and determined from time to time in Hospital Records LTD’s sole and absolute discretion, and which may include payment through a Subscriber’s account with a third party. Unless a Subscriber cancels their membership before their next billing date, they authorize us to charge the Fee for the next billing cycle to their Payment Method. A Subscriber may cancel their subscription to the Subscription Service at any time, and such Subscriber will continue to have access to the Subscription Service through the end of their billing period. To the extent permitted by applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods.


The Fee for the Subscription Service and any other charges a Subscriber may incur in connection with their use of the Subscription Service, such as taxes and possible transaction fees, will be charged to the Subscriber’s Payment Method on the specific payment date indicated on the “Manage Subscription” page in a Subscriber’s account. The length of a Subscriber’s billing cycle will depend on the type of subscription that the Subscriber chooses when signing up for the Subscription Service. In some cases, a Subscriber’s payment date may change, for example if the Subscriber’s Payment Method has not successfully settled, when a Subscriber changes their subscription plan or if the Subscriber’s paid membership began on a day not contained in a given month. We may authorize a Subscriber’s Payment Method in anticipation of membership or Subscription Service-related charges through various methods.

Each Subscriber acknowledges and agrees that Hospital Records LTD’s , and is licensors, retain all right, title and interest in and to all data and information (excluding information and data that Subscribers provide) content and materials provided on or through the Subscription Service (including, without limitation, the business process, procedures, methods and techniques used in the Subscription Service) and all associated copyright rights, trademark rights, trade secret rights and other intellectual property and proprietary rights recognized anywhere in the world (each as may be applicable). All rights are expressly reserved. We may from time to time offer special promotional offers, plans or memberships (“Offers”) for the Subscription Service. Offer eligibility is determined by us in our sole and absolute discretion and we reserve the right to revoke an Offer in the event that we determine you are not eligible, or in our sole and absolute discretion.


We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not represent, warrant or covenant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order or subscription you place with us. We may, in our sole and absolute discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools on an ‘as is’ and ‘as available’ basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


In addition to these Terms, our Privacy Policy governs your access to and use of the Service. You agree that by using the Service you consent to the collection, use, and sharing of such information (as set forth in the Privacy Policy) by Hospital Records LTD,, its affiliates, and its third-party business associates.

Your submission and our processing of personal data and information about you, whether through our website, the store, via the Subscription Service or otherwise is governed by and done in accordance with our Privacy Policy.


Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) to produce any content that advertises the use of liquor, tobacco, weapons, firearms, illicit drugs, violence, harassment, sexually explicit content, and items or acts of a similar nature; or (m) to commit any acts or create any content that are, in Hospital Record LTD’s sole and absolute discretion, of an overly political nature and/or would be considered by a reasonable person to be inappropriate. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not represent, warrant or covenant that the results that may be obtained from the use of the Service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Hospital Records LTD,, its parents, affiliates, subsidiaries or partners, and each of its and their directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Hospital Records LTD, its affiliates, parents, subsidiaries and partners, and each of its and their officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service (including the Subscription Service), superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and English courts shall have exclusive jurisdiction.


You and Hospital Records agree to arbitrate any dispute, controversy or claim arising out of, or relating to, these Terms of Service or your use of the Service, whether as to its interpretation, or to any act or failure to act, or refusal to perform the whole or any part thereof, shall be resolved by confidential binding arbitration in accordance with the terms hereof, except that you and Hospital Records are not required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. You must notify Hospital Records in writing of any dispute, controversy or claim within thirty (30) days of when it arises. Notice to Hospital Records shall be sent to techsupport@HospitalRecords.com. You and Hospital Records further agree to attempt informal resolution prior to any demand for arbitration and that arbitration shall be conducted under: (i) the International Commercial Arbitration Act (British Columbia), in the event that Hospital Records is resident or has its registered office located outside of Canada; or (ii) in all other cases, the Commercial Arbitration Act (British Columbia). Each party shall be entitled to select one (1) arbitrator and the selected arbitrators will appoint a third arbitrator. The arbitration will be conducted. The decision of the arbitration panel will be final and binding on the parties.


Hospital Records is entitled to in whole or in part assign its rights and obligations under these Terms of Service to a third party. You may not assign these Terms of Service to any party.


These Terms of Service will continue to be in force until terminated by Hospital Records. If Hospital Records terminates these Terms of Service for any reason or if you violate any of the terms or conditions in these Terms of Service or any related documents, your right to use the Service or Subscription Service will immediately terminate.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole and absolute discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is solely your responsibility to check our website periodically for changes to the Terms of Service. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


For any questions please contact: hubcommunity@hospitalrecords.com